Specialised Process Solutions Privacy Policy

SPECIALISED PROCESS SOLUTIONS LTD ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1. Definitions

Data controller - A controller determines the purposes and means of processing personal data.

Data processor - A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who are we?

Specialised Process Solutions Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Unit 6, Liberty Industrial Park, South Liberty Lane, Bristol BS3 2SU, Tel: 0117 9537888, Fax: 0117 9537887 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.. For all data matters contact Jim Cutland on the above contact details.

3. The purpose(s) of processing your personal data

We use your personal data for the following purposes:

• To register you as a new customer
• To process and delivery your order, including manage payments, collect and recover money owed to us
• To manage our relationship with you which will include notifying you about changes to our terms, privacy policy or asking you to take part in a survey.
• Maintain our own accounts and records

You may give us information about you by filling in forms on our site www.spsmachinery.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise.

4. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

• Identity Data includes: - first name, last name, username or similar identifier and title.
• Contact Data includes: - billing address, delivery address, email address and telephone numbers.
• Financial Data includes: - bank account details.
• Transaction Data includes: - details about payments to and from you and other details of products and services you have purchased from us.

We have obtained your personal data from:-

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services or request a quotation.

5. What is our legal basis for processing your personal data?

1. Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data: -

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract	Register new customers Provision of goods and services
Processing necessary for compliance with a legal obligation	Requests from legal bodies i.e. HMRC / HSE Environmental legislation Complaints, investigations or litigation
Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject	Register new customers Keep our records up to dated Manage payments and to recover debts due to us Develop our products and services Taking part in a survey

 

More information on lawful processing can be found on the ICO website.

6. Sharing your personal data

Your personal data will be treated as strictly confidential, and we will never share your data with third parties other than for legitimate interest reasons, for example a courier / transport company where your contact details may be required in order to advise you on the progress or problem with a delivery you have placed with us.

We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not allow any third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. How long do we keep your personal data?

When keeping your personal data information we will take into account: -

• Legal obligation(s) under applicable law to retain data for a certain period of time (including, contact, identity, financial and transaction data)
• Statute of limitations under applicable law(s) (legal claims/complaints)
• Performing or fulfilling a contractual obligation

8. Providing us with your personal data

You are under no statutory or obligation to provide us with your personal data but failure to do so may mean we are unable to complete our business with you or your company.

9. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

10. Transfer of Data Abroad

we do not transfer personal data outside the eea.

11. Automated Decision Making

WE DO NOT USE ANY FORM OF AUTOMATED DECISION MAKING IN OUR BUSINESS.

12. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

13. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy at: http://www.spsmachinery.co.uk/

14. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

15. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our DATA REPRESENTATIVE, JIM CUTLAND on Tel: 0117 9537888, Fax: 0117 9537887 or email: This email address is being protected from spambots. You need JavaScript enabled to view it..

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.